Legal Hold

Legal Hold   

Request Details: Legal Hold

A System Admin User or any User with the Setup: Manage Legal Holds Permission assigned can manage a Request Record’s Legal Hold Status. To put a record on Legal Hold, click Set Legal Hold on the side menu, then confirm via the pop-up.

A banner, as seen below, appears along the top of the record. Fields are locked from editing and Attachments can no longer be added or deleted.

To remove the Legal Hold, click Remove Legal Hold on the side menu, then confirm via the pop-up.

To be able to attach new files while a record is on Legal Hold, there is a configuration setting for that. Navigate to:

Manage/Setup > Application Configuration > Config Settings

Make sure Security is selected for the Select Configuration Group drop down. Go to Group: Legal Hold and adjust the Disable File Uploads with Legal Hold setting.

There is also a configuration setting regarding Document Authoring and Document Collaboration processes while on Legal Hold. (Document Collaboration being only relevant if using the Document Collaboration Add-On Module)

Select Security for Select Configuration Group. Modify Document Collaboration with Legal Hold as necessary.