Optional Add-On Module used to extend the functionality and collaboration scope of Contract Insight by providing a dedicated gateway portal for your vendors, suppliers, providers, clients, customers, respondents, etc. to view and interact with the contracts, solicitations, etc. you have with them.
VENDOR/CLIENT COLLABORATION GATEWAY
ENHANCEMENTS
ENHANCEMENT: New “Gateway Date Updated” Field on Request Records
Reference #: 260127.1203.24229
A new field, Gateway Date Updated, has been introduced to improve visibility into client activity performed through the Vendor/Client Gateway (VCG). This field is available exclusively on Request records within the core system as well as Request records on the Vendor/Client Gateway.
The Gateway Date Updated field automatically records the date and time of the most recent update made by a client through the VCG on a Request record. The timestamp is updated only when a client modifies the following information on a Request record:
- Editing request‑specific fields
- Adding or updating request‑specific subtable records
- Uploading new attachments
Updates made in unrelated tables or areas outside of a Request will not affect this field.
The Gateway Date Updated field is also fully supported for:
- Reporting, enabling enhanced tracking and audit visibility
- Workflow automation, allowing processes to be triggered based on the latest client activity
How will this affect users?
This enhancement provides improved transparency and strengthens process oversight by allowing teams to easily reference the most recent client‑initiated changes directly from the Request record.
VENDOR/CLIENT COLLABORATION GATEWAY
RESOLUTIONS
RESOLUTION: New Gateway User Cannot Login without Password Reset
Reference #: 260127.1203.23878
We resolved an issue where newly created customer contacts on the Vendor/Client Gateway (VCG) were unable to log in using the password set during creation. This has been updated so new contacts can log in immediately using the password set during creation.
RESOLUTION: Cannot Submit Request on Vendor/Client Gateway
Reference #: 260127.1203.24637
Some users were prevented from submitting requests through the Vendor/Client Gateway (VCG). This issue has now been fully addressed so the request submission button now functions correctly for all users, whether logged in or public (if configured).
RESOLUTION: Subtable Field Settings Not Reflected on Gateway Immediately
Reference #: 260127.1203.24011
We resolved an issue where changes made to Vendor/Client Gateway (VCG) subtable field settings—such as Required, Allow Add, Allow Edit, and Show on Search—were not immediately reflected on the gateway. This issue has been fixed so the system now refreshes the necessary cache automatically whenever subtable field settings are modified.
RESOLUTION: Solicitation Gateway Fields Not Displaying on the Vendor/Client Gateway
Reference #: 260127.1203.24406
Solicitation Gateway Fields configured in the core system were not appearing correctly on the Vendor/Client Gateway (VCG) and some users noted that only a small subset of fields appeared on the Solicitation Details page, even though many more fields had been configured in the Core system. This has now been fully corrected so Solicitation Details pages on the VCG accurately reflect all fields configured in the core system.