---
title: "Chat"
slug: "chat"
updated: 2024-01-26T19:04:40Z
published: 2024-01-26T19:04:40Z
canonical: "wiki.cobblestonesoftware.com/chat"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.cobblestonesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat

### **In Application Chat**

The Speech Bubble Icon contains CobbleStone®'s in application Chat feature. It permits a fast and easy means of communication with other users and keeps track of unread messages.

![Speech Bubble](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/1(335).png)

**Viewing and Replying to a Chat Message**

1. Click the Speech Bubble Icon to see a list of all new and recent chat threads.

![Click Speech Bubble](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/2(249).png)

2. Any new/unread messages appear at the top and have the number of unread messages listed next to the name. Click the name of the chat thread to open it.

![New/Unread Messages appear at the top](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/3(185).png)

3. An arrow appears next to the name of the open chat. The name of the sender, the date, time, and message itself appear in the main portion of the window. Type a reply into the **Enter Message Here** box at the bottom.

4. When the new message is complete, click **Send**.

5. Click the carat in the middle to collapse the message list and expand the message window.

6. Click the Speech Bubble Icon to close the pop-up window.

![Click Speech Bubble to close the pop-up](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/4(139).png)

**Sending a New Chat Message**

1. Click **New Chat**.

2. In the new window, enter:

- The Chat Name
- The name(s) of the recipient(s)
- The Chat message itself

![Sending a New Chat Message](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/1(336).png)

3. Click **Create**.

4. The new Chat Thread displays in the main portion of the window and the new thread's name appears in the list on the left.

**View All Chats**

1. If the window is not to your liking, click **View All Chats** to open a new page.

2. The System Messenger page displays. View an existing Chat Thread by clicking the line item's **View Chat**.

![System Messenger page displays](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/5(98).png)

3. Click **Archive Chat** to store a Chat Thread in the archive and remove it from the recent thread list.

4. Click **View Archived Threads** to view any of the archived message threads.

5. Click New Chat to draft a new Chat Message Thread in the new window.

![Click New Chat to draft a message](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/1(337).png)

6. Process the new Chat Message Thread just as you would in the pop-up window.

If your organization has disabled the Chat feature, the icon does not appear.