---
title: "Backup Process Guide"
slug: "backup-process-guide"
updated: 2026-03-27T18:21:00Z
published: 2026-03-27T18:21:00Z
canonical: "wiki.cobblestonesoftware.com/backup-process-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.cobblestonesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Backup Process Guide

## Overview

The backup process is designed to safely extract your data and associated files (documents, attachments, etc.) from the system. It is optimized to handle both small and large datasets, ensuring reliability and completeness of the backup.

## What to Expect During the Backup

The process runs in multiple stages: **1. Data Extraction** - Records are retrieved in batches (paginated) - Data is progressively compiled into an Excel file **2. File Download** - Associated files (PDFs, images, etc.) are downloaded - This runs in parallel to improve performance You may notice files appearing in folders while the process is still running.

## Execution Time & Processing Model

The backup process is not immediate. It is designed to run in an idempotent and controlled manner, ensuring data consistency and reliability over speed. The process runs progressively: - Data is retrieved in batches (paginated) - Files are downloaded in parallel as records are processed - Output (Excel and files) is generated incrementally This means: - Results are built step by step, not instantly - The process may take longer depending on data volume - Running the process multiple times is safe and will not duplicate structures The backup prioritizes data integrity and completeness over real-time execution.

## Estimated Duration

The total execution time depends on: - Number of records - Number of attached files - File sizes - System/API performance Typical ranges: - Small datasets: a few minutes - Medium datasets: 10–25 minutes - Large datasets: 30–90 minutes - Large datasets with many files: up to 1–2 hours

## Final Output

Once the backup is completed, you will have: - An Excel file with all extracted data - A structured folder containing all related files

## How to Confirm Completion

The backup is considered complete when: - The Excel file has been generated - File downloads have stopped - A completion log entry or notification is present

## Troubleshooting Guide

If you encounter issues: 1. Check the log file 2. Verify Excel and files are created 3. Check network/system performance 4. Re-run the backup if needed

## Where to Find Logs and Backup Files

Logs: C:\ProgramData\CobbleConnectBackupJob\Logs Files: C:\ProgramData\CobbleConnectFiles\ or C:\Windows\System32\CobbleConnectFiles\ Note: ProgramData may be hidden in Windows Explorer.

## How You Can Help Troubleshoot

Please provide: - Log file - Time of issue - Dataset size (if known) - Error message or screenshot - Whether the issue is reproducible

## Uploads Directory Configuration

For deployed environments, please ensure that an **Uploads** folder exists within the application’s root directory.

This folder is used for handling file uploads and runtime storage.

![](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/backup-process-guide-image-bzw4w7fp.png)

The **IIS_IUSRS** group must be granted Modify permissions to ensure the application can read, write, and manage files correctly.