---
title: "5.4 Changing Your Password"
slug: "54-changing-your-password-1"
updated: 2026-10-29T17:05:25Z
published: 2026-10-29T17:05:25Z
canonical: "wiki.cobblestonesoftware.com/54-changing-your-password-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.cobblestonesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 5.4 Changing Your Password

**COBBLESTONE SOFTWARE**

Contract Insight — User Guide

**5.4 Changing Your Password**

*Module: Vendor/Client Gateway › Step 5: Vendors/Clients on the Gateway › 5.4 Changing Your Password*

**Note:** Each procedure in this guide begins at the Contract Insight homepage, so any section can be followed on its own. Custom fields are configurable, so the exact field list on a contract category record may vary between environments.

# 1. Overview

**Password** changes and resets on the Gateway are timed by **VCG Password Reset Timeout Duration** (VCG Settings → **General**) — the number of minutes before a reset link expires, up to 1,440 (24 hours), defaulting to 20 — and communicated through the same **Password Reset Emails** content used for the forgot-**password** flow. Vendors and clients start a reset from the **Forgot Password?** link on the Gateway sign-in page.

# 2. Key Elements

- **VCG Password Reset Timeout Duration** (VCG Settings → **General**) sets how long a **password**-reset link stays valid, in minutes.
- Default value is 20 minutes; maximum configurable value is 1,440 minutes (24 hours). The Gateway's **Reset Password** page shows this value to users.
- **Password Reset Emails Title** and **Password Reset Emails Body End** (VCG Settings → **Emails**) cover the subject and closing content of the reset email.
- A **password** itself is stored on the contact record's **Password** field, configured under VCG **Fields** → **Vendors/Customers Contacts**.
- On the Gateway, **Forgot Password?** opens the **Reset Password** page, where users enter their **Username** and **Company ID** and click **Send Reset Link**.

# 3. Navigating to the Gateway Settings

1. From the Contract Insight homepage, click the **Administration** (settings) icon at the bottom of the left navigation bar.
2. In the **Search administration** box, type **Gateway**, then click **Vendor/Client Gateway (VCG)**.

![](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/5-1-01-admin-vcg.png)

1. The VCG page opens on the **Settings** tab. Settings are grouped into sections (Access, Emails, General, and so on). After changing any setting, click **Save changes**.

![](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/5-4-01-settings-tab.png)

# 4. Setting the Password Reset Timeout

1. Navigate to **Administration → Vendor/Client Gateway (VCG)** and stay on the **Settings** tab (see Section 3).
2. Scroll to the **General** section and locate **VCG Password Reset Timeout Duration**.
3. Enter the number of minutes a reset link should stay valid (maximum 1440; default 20).
4. Scroll to the top of the page and click **Save changes**.

![](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/5-4-02-timeout.png)

# 5. Customizing the Password Reset Email

1. On the VCG **Settings** tab, scroll to the **Emails** section.
2. In **Password Reset Emails Title**, enter the subject line for the reset email.
3. For **Password Reset Emails Body End**, click **Edit content** to change the closing text of the email.
4. Click **Save changes**.

![](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/5-4-03-emails.png)

# 6. Configuring the Password Field for Gateway Contacts

1. Navigate to **Administration → Vendor/Client Gateway (VCG)** (see Section 3) and click the **Fields** tab.
2. In the **Area** dropdown, select **Vendors/Customers Contacts**.
3. In the **On the Gateway** list, locate the **Password** field.
4. Use the **Search**, **Add**, **Edit**, and **Required** checkboxes to control how the field behaves on the Gateway.

![](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/5-4-04-password-field.png)

**Note:** Changes on the **Fields** tab save as you make them — there is no separate save step.

# 7. Resetting a Password on the Gateway

Vendors and clients reset their own passwords from the Gateway sign-in page.

1. Open the Vendor/Client Gateway sign-in page.
2. Click **Forgot Password?** below the sign-in fields.

![](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/5-4-05-gateway-forgot.png)

1. On the **Reset Password** page, enter your **Username** and **Company ID**.
2. Click **Send Reset Link**.
3. Open the password reset email and follow the link to set a new password before it expires. The expiration time shown on this page comes from **VCG Password Reset Timeout Duration** (see Section 4).

![](https://cdn.document360.io/e3626857-1fb5-4e27-b278-2d3fc5508be4/Images/Documentation/5-4-06-reset-page.png)

**Note:** Passwords can only be reset for active accounts.

# 8. Quick Reference Summary

| Task | How to Complete It |
| --- | --- |
| Open the Gateway settings | Administration → search “Gateway” → Vendor/Client Gateway (VCG). |
| Change how long reset links last | Settings tab → General → VCG Password Reset Timeout Duration → Save changes. |
| Change the reset email subject | Settings tab → Emails → Password Reset Emails Title → Save changes. |
| Change the reset email closing text | Settings tab → Emails → Password Reset Emails Body End → Edit content → Save changes. |
| Configure the Password field | Fields tab → Area: Vendors/Customers Contacts → Password row. |
| Reset a password (vendor/client) | Gateway sign-in page → Forgot Password? → enter Username and Company ID → Send Reset Link. |